Updated January 2023.
Terms and Conditions
Payment Terms
Once you have completed their three-week trial period, all payments should be made via automatic
Direct Debit using the GoCardless system. Payment for the month will be taken on the 28th of the
month preceding.
Kin Learning will make reasonable efforts to ensure all customers are signed up to the Direct Debit
system so that payments can be taken regularly and without delay. You will receive automatic
notification if your Direct Debit payment is missed or cancelled. We will make reasonable efforts to
reinstate payments to avoid disruption to your child’s class/classes, however, Kin Learning reserves
the right to immediately cease all classes if payments are missed or cancelled without consultation.
Notice
If you choose to stop classes after your three-week trial period, a minimum of two full weeks’ notice is
required. Your notice period will start at the end of the current week (Monday to Sunday).
Notice can be provided by email, text or phone. If you have already paid for the month in
advance, you may be eligible for a refund but this will be subject to an administrative fee of £5.
Absences from Lessons
All absences will need to be entered into our Missed Lesson form at http://link.kinlearning.com/reschedule. Failure to complete this form will mean that your child’s lesson will not be replaced, even if you have informed us of their absence through other channels.
Missed lessons must be paid for in full and Kin Learning do not bear any responsibility, financial or
otherwise, for these lessons. Payment for missed lessons cannot be refunded, nor can payment be
used as credit towards any other types of class, product or service.
As a gesture of goodwill, Kin Learning will make every effort to offer an alternative time slot to
customers giving at least 7 days’ notice of an absence; however, we cannot guarantee that any
suitable time slots will be available. In the event that no suitable class can be offered, the cost of the
missed lesson will be forfeited.
If there are no available spaces in other classes, or a customer declines to attend a replacement
lesson, please note that Kin Learning are under no obligation to continue to offer alternatives.
Replacement lessons must be taken during the same half-term as the lesson missed. Due to the costs
incurred in accommodating replacement lessons, you will only be offered one replacement lesson per
child per term.
Staff Absence Due to Illness
On very rare occasions, our staff may be unable to attend a lesson in person due to illness. In the event that a suitable replacement tutor cannot be found, your child's class may be moved online. Payments will be non-refundable in this event.
Holiday Lessons
You will be contacted by email whenever holiday classes are available so that you can opt in to these
sessions. All holiday classes are optional.
Payment for holiday classes will be processed through GoCardless. You will be informed of your
holiday payment schedule in advance and will receive an email from GoCardless 24 hours before any
payments are taken.