Informing Us About an Absence
In order to inform us that your child has missed a class, please fill in our Missed Lesson form at http://link.kinlearning.com/reschedule.
Please note that you will not be able to receive an offer of a replacement lesson unless you have filled in the form above. This form immediately notifies us of any absences so please feel free to complete this without contacting us separately.
Once you have filled in this form, you will be added to our list of customers that would like a replacement lesson. If your request is in line with our terms and conditions we will get in touch if a replacement lesson becomes available.
When notifying us of an absence, please note that it is much easier for us to provide replacement classes when our customers provide sufficient notice of an absence. We therefore request 7 days' notice wherever possible.
Replacement Class Terms and Conditions
Kin Learning will make every effort to offer an alternative time slot to customers giving at least 7 days’ notice of an absence; however, we cannot guarantee that any suitable time slots will be available. In the event that no suitable class can be offered, the cost of the missed lesson will be forfeited.
If there are no available spaces in other classes, or a customer declines to attend a replacement lesson, please note that Kin Learning is under no obligation to continue to offer alternatives.
Replacement lessons must be taken during the same term as the lesson missed. Due to the costs incurred in accommodating replacement lessons, you will only be offered one replacement lesson per child per term.
Missed lessons must be paid for in full and Kin Learning does not bear any responsibility, financial or otherwise, for these lessons. Payment for missed lessons cannot be refunded, nor can payment be used as credit towards any other type of class, product or service.
Please see here for full terms and conditions: https://kinlearning.com/wp-content/uploads/old_uploads/2020/09/Payment-Terms-and-Conditions-2020.pdf